We're currently having issues - Payment Capture

Uptime Impact: 3 hours, 33 minutes, and 25 seconds
Resolved
Resolved

We've now resolved the incident. Thanks for your patience.

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Identified

We've confirmed there is a problem on the THD Infrastructure side, we're working with multiple teams on THD to resolve it.

Next Update in 30 minutes.

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Investigating

We are experiencing problems capturing credit cards payments right now (The issue started around 12:30 am). The orders are captured in the system, but they are stuck in "Payment Pending" status. This doesn't impact the customers' experience on our sites; however, there will be a slight delay in fulfilling orders.

Please standby for further updates, and we'll be in touch as soon as we know more.

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Began at:

Affected components
  • Blinds.com
  • AmericanBlinds.com
  • JustBlinds.com
  • Blinds.ca