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Incident Notification - .com Countertops Payment Page Not Loading

Summary: .com Countertops checkout is broken Impact • Incident Started: 3/3 time unknown • Affecting Online Customers: Yes • Affecting Stores: No • Revenue ...

Carpet Estimator is Down

Issue: .com Carpet estimator is not pulling in product data. .com customers are not able to create an estimate. Cause: Potential CORS issue but cause yet to ...

CEC Unable to Transfer Calls Internally

Tech Deck is actively investigating reports of the CEC being unable to transfer calls internally. The issue has been escalated to the appropriate THD team. W...

Incident Notification - self-service M&I issues

Summary: We are currently investigating an issue with self-service M&I on blinds.com and homedepot.com Impact Incident Started: 10:52 is first mention in...

AVAYA System Outage - Impacting THD Call Centers and GCC (2/21)

ability and option to go ready is not available currently. This impact appear to effect GCC and THD

VPN: Pure Play Sites (BCOM, BCA, JB, AB) are blocked showing Access Denied

Summary: We exceeded the rate limit with GCC's severs from the internal VPN address. The only affects GCC users on the VPN. All pure play sites Blinds.com, ...

Avaya Call Audio Issues Impacting CEC Agents

We are investigating reports of call issues affecting CEC agents including one‑way audio, no audio, and unexpected disconnects. Initial reports began around ...

Incident Notification - Autobahn/Admin/Ronaele OmniPay Issue - spinning

Summary: We are currently investigating an issue with the Autobahn/Admin/Ronaele OmniPay, where upon taking the credit card information it spins and never pr...

Issue adding homedepot measure to cart

Summary: we are investigating an issue with adding a measure to cart with homedepot Impact Incident Started: first reported at 12:16pm Affecting Customers: ...