Blinds.com: Pages running slow and some pages not loading

Uptime Impact: 18 minutes and 59 seconds
Resolved
Resolved

We've now resolved the incident. We are working to prevent this in the future.

Thanks for your patience.

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GCC Technology Team
Investigating

Summary:

Pricing is running slow causing the causing Estimates & Remakes not to load. There may be other issues caused by this.

Impact

  • Incident Started: 10 minutes ago
  • Affecting Customers: Yes (All Customers)
  • Affecting CEC: Yes (System slowness and issues with Remakes and Estimates have been reported)

Detail:

We are increasing the number of pricing host servers to handle a bigger load.

ETA:

Should be fixed soon. Will update in 15 minutes.

Please remain attentive to forthcoming updates, as additional information will be disseminated promptly upon availability. We sincerely apologize for any inconvenience this may cause to your work. We acknowledge the importance of your access to our services and appreciate your patience and understanding as we work diligently to resolve the issue.

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GCC Technology Team
Began at:

Affected components
  • Blinds.com
    • PLP
    • PIP
    • PLA
    • Cart
    • Checkout
    • Estimate Builder
      • Non-M&I Estimate
      • M&I Estimate
    • Others