Incident Notification - Pipfigurator products showing Out of Stock Inaccurately

Uptime Impact: 5 hours, 27 minutes, and 7 seconds
Resolved
Resolved

SREs have finished the rollback and the pipfigs are back to normal. Thanks for your patience.

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GCC Technology Team
Identified

We have identified the issue with a Fusion release for the Gen Merch experience that rolled back our configurator version too far, causing the outage from late August to recur. SREs are working to roll to the correct version.

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GCC Technology Team
Investigating

Summary:

On load, pipfigurator products are loading correctly, then toggling to out of stock

Impact

  • Affecting Customers: Yes-
  • Ongoing Impact: Customers unable to purchase

Our engineering team is aware of the issue and is working to get everything back up and running as quickly as possible possible.)

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GCC Technology Team
Began at:

Affected components
  • HomeDepot.com
    • Storm Doors
    • General Merchandise PIPFigurators
    • Major Appliance PIPFigurators