Major Outage - BCOM, BCA, JB, AB - Payments down

Uptime Impact: 1 hour, 15 minutes, and 16 seconds
Resolved
Resolved

We have turned payments back on. THD has communication that the issue is resolved, it’s possible it could occur again.

Investigating

Issue:

The payment processor is failing. We have turned off the payments for all sites. Please do offline payments for now.

Status:

Teams are aware and are triaging the issue with THD. No ETA Yet

Slack: #GCC-ProdSupport

Please standby for further updates, and we'll be in touch as soon as we know more.

Began at:

Affected components
  • Blinds.com
  • AmericanBlinds.com
  • JustBlinds.com
  • Blinds.ca