Incident Notification - Home Depot-Cannot checkout Levolor 2 Faux Wood Blinds

Uptime Impact: 3 hours, 25 minutes, and 41 seconds
Resolved
Resolved

We've now resolved the incident. Thanks for your patience.

Investigating

Issue:

Customers are unable to checkout on HomeDepot.com with Levolor 2in Faux Wood Blinds. The error is shown“We’re sorry, please provide the delivery and handling details for order items to place the order.” and the checkout cancels.

We are working with multiple associates at THD to fix the product issues to allow checkout again.

Status:

Teams are aware and are triaging the issue.

Slack: #GCC-ProdSupport

Known Impacts:

  1. Customer's can't checkout when this item is in the cart

Please standby for further updates, and we'll be in touch as soon as we know more.

Began at:

Affected components
  • HomeDepot.com
    • Custom Blinds
    • Blinds Estimate Builder
    • Countertops
    • Kitchen Estimator
    • Storm Doors