We're currently having multiple issues across all our sites

Uptime Impact: 5 minutes and 24 seconds
Resolved
Resolved

We've now resolved the incident. Thanks for your patience.

Tech Info: The issue was caused by a role in Akamai that blocked multiple of our AWS servers' IP addresses. The IP addresses were mistakenly identified as the source of a recent malicious attack on BCOM & BCA

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Recovering

We've fixed the core issue, and are waiting for things to recover.

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Investigating

We currently are experiencing problems with our on all of our sites in different areas of the Customer Journey. We're so sorry about that. Please stand by for further updates, and we'll be in touch as soon as we know more.

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Began at:

Affected components
  • Blinds.com
    • M&I Estimate Builder
  • HomeDepot.com
    • Custom Blinds
    • Blinds Estimate Builder
    • M&I Estimate Builder
    • Countertops
    • Kitchen Estimator
    • Storm Doors
  • Design Builder In Store
    • Blinds
    • Countertops
    • Doors
  • AmericanBlinds.com
  • JustBlinds.com
  • Blinds.ca
  • Measure & Install (Internal)
    • Internal Search
    • Service Provides Admin Site
    • Service Provide Mobile App
  • Autobahn Admin