Users cannot login to M&I SPA & Phone App

Uptime Impact: 3 hours, 31 minutes, and 17 seconds
Resolved
Resolved

We've now resolved the incident. Thanks for your patience.

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Updated

We've confirmed the issue's root cause and should have a resolution in the next 30 minutes.

We will send an update as soon as the issue is resolved.

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Updated

We are still working with our THD partners to resolve the issue. We have no ETA at this time.

Please standby for further updates.

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Identified

We are experiencing problems with THD authentication, preventing users from logging on to the Service Providers SPA and phone App.
We have identified the issue, and the team is working to resolve the issue.

Please stand by for further updates, and we'll be in touch as soon as we know more.

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Began at:

Affected components
  • M&I Estimate Builder
  • M&I Estimate Builder
  • Measure & Install (Internal)
    • Internal Search
    • Service Provides Admin Site
    • Service Provide Mobile App