Incident Notification -Avaya Phone System is Down
We've now resolved the incident. Thanks for your patience.
CEC associates can log in and answer calls.
Avaya license for their 3rd party SSO provider expired.
Summary:
CEC associates can't log into the phone system. This started around 7:50 a.m.
Avaya has been contacted and working on it.
Impact
- Incident Started: 15 minutes ago
- Affecting Customers: Yes - Customers can't contact GCC
Slack:
#GCC-ProdSupport
Please standby for further updates, and we'll be in touch as soon as we know more.
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Infrastructure
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