[Production Notice] - Intermittent Access Denied - Design Builder / Estimate Builder

Uptime Impact: 7 days, 2 hours, 36 minutes, and 34 seconds
Resolved
Resolved

We've now resolved the incident. Thanks for your patience.

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GCC Technology Team
Investigating

Summary:

The security software is intermittently denying access VPN users to Design Builder which is affecting anything that uses Designs. This is only affecting associates on the VPN.

ETA:

We are working with the security team to fix this issue.

Slack:

#GCC-ProdSupport

Please standby for further updates, and we'll be in touch as soon as we know more.

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GCC Technology Team
Began at:

Affected components
  • M&I Estimate Builder
  • M&I Estimate Builder
  • Design Builder In Store
    • Blinds
    • Countertops
    • Doors
  • Measure & Install (Internal)
    • Internal Search
    • Service Provides Admin Site
    • Service Provide Mobile App