Incident Notification - VPN access to Blinds.com/AB/JB/BCA slow & non responsive

Uptime Impact: 6 hours, 10 minutes, and 33 seconds
Resolved
Resolved

We've now resolved the incident. Thanks for your patience.

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GCC Technology Team
Identified

We've identified the issue with our security platform which is experience an outage with their 3rd party service providers.

We are reaching out to them to get this resolved.

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GCC Technology Team
Investigating

Issue:

While on VPN access to window treatments sites are slow and non-responsive

Status:

Teams are aware and are triaging the issue.

Slack:

#GCC-ProdSupport

Please standby for further updates, and we'll be in touch as soon as we know more.

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GCC Technology Team
Began at:

Affected components
  • Blinds.com
    • M&I Estimate Builder
  • M&I Estimate Builder
  • AmericanBlinds.com
  • JustBlinds.com
  • Blinds.ca
  • Measure & Install (Internal)
    • Internal Search
    • Service Provides Admin Site
    • Service Provide Mobile App