unable to checkout homedepot.com credit card payment

Uptime Impact: 20 minutes and 2 seconds
Resolved
Updated

There was a change in a google stage bucket that controlled assets for the checkout page.

slack channel #INC42776703 was created.

The changes were rolled back and investigated by the botf team and the team will be investigating further.

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GCC Technology Team
Resolved

We've now resolved the incident. Thanks for your patience.

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GCC Technology Team
Investigating

Summary:

Currently unable to checkout on the homedepot.com website. Credit Card payments field is not available.

Impact

  • Incident Started: 5:35pm
  • Affecting Customers: Yes
  • Affecting CEC: Yes
  • Other department affected: unknown
  • Ongoing Impact:
    • CEC is currently unable to checkout with the Credit Card field missing on homedepot.com payment screen.

Detail:

[History] Currently triaging issue

ETA:

unknown

Slack:

#GCC-ProdSupport

Please standby for further updates, and we'll be in touch as soon as we know more.

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GCC Technology Team
Began at:

Affected components
  • HomeDepot.com
    • Custom Blinds
    • Blinds Estimate Builder
    • Countertops
    • Kitchen Estimator
    • Storm Doors