Incident Notification - blinds.com impacted
Issue was resolved by restarting all bcom webnodes. They were at 100% CPU utilization. Restart of nodes resolved the issue.
We feel that this issue revolves around edge-case PLA being called repeatedly. Pre-Sale is adding additional logging to track when PLAs are called so that we can see which ones are called more than necessary and track problem.
We've now resolved the incident. Thanks for your patience.
We've fixed the core issue, and are waiting for things to recover.
Summary:
Blinds.com
Impact
- Incident Started: 11:02am
- Affecting Customers: yes
- Affecting CEC: yes
- Other department affected: all internal/external using bcom
- Ongoing Impact:
- delays to blinds.com website “site is spinning”
Detail:
Currently triaging
ETA:
Unknown ETA
Slack:
#GCC-ProdSupport
Please standby for further updates, and we'll be in touch as soon as we know more.
- Blinds.com
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