Incident Notification - All Sites (THD, BCOM, AB, JB, BCA) transactional emails cannot be sent

The Salesforce Marketing Cloud Services have been fully restored, and all transactional emails are being dispatched to customers as expected.

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Update: Salesforce Marketing Cloud servers are gradually coming back online. All previously scheduled and current emails have been successfully sent.

The system status will remain in “Recovering” until we receive confirmation from Salesforce that all services are fully operational.

Salesforce Marketing Cloud server is still down preventing all emails from Autobahn from going out. We will let you know if we hear anything from Salesforce.

Summary:

The Salesforce Marketing Cloud server is down and not allowing any transactional emails from all sites including M&I.

ETA:

We are monitoring SalesForce Marketing Cloud to see when server returns.

Slack:

#GCC-ProdSupport

Please standby for further updates, and we'll be in touch as soon as we know more.