Incident Notification - M&I - Intermittent M&I Access Due to Google Cloud Issues

Uptime Impact: 1 hour, 1 minute, and 26 seconds
Resolved
Resolved

Google Cloud Provider is coming back up. We turned the payment system back on and are seeing orders flow through.

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GCC Technology Team
Updated

Google's reCAPTCHA is still preventing orders from going through Orange Pay. We are turning on offline payments again.

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GCC Technology Team
Updated

GCP is slowing returning to normal. We are turning off offline payments.

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GCC Technology Team
Updated

Because payments haven't gone through for the last 10 minutes, we are turning on offline payments.

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GCC Technology Team
Updated

Google reCaptcha is also intermittently down so payments are being affected.

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GCC Technology Team
Investigating

Summary:

Notice: Access to M&I is currently intermittent due to instability with Google Cloud Provider servers. Our team is actively monitoring the situation, and we expect service to stabilize soon.

Slack:

#GCC-ProdSupport

Please standby for further updates, and we'll be in touch as soon as we know more.

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GCC Technology Team
Began at:

Affected components
  • Blinds.com
    • M&I Estimate Builder
  • M&I Estimate Builder
  • Measure & Install (Internal)
    • Internal Search
    • Service Provides Admin Site
    • Service Provide Mobile App