Incident Notification - Degraded Performance - Pricing API

We identified a pricing issue and deployed the api back to several other servers and worked with infrastructure to add them back to the load balancer. AVPAPI-09 and AVPAPI-10 were also enlarged in AWS from r6a.2xlarge to r6a.4xlarge

We've now resolved the incident. Thanks for your patience.

We've identified the issue and are currently making updates to resolve. Next update will be at 4:40pm.

Summary:

We are currently experiencing slowdown on the blinds.com website. We have identified pricing issues that are being delayed.

Impact

• Incident Started:3:19pm
• Affecting Customers: Yes
• Affecting CEC: Yes
• Ongoing Impact:
  • delay on areas of the site that have pricing

Detail:

[History] [What are we doing to fix it]

• Our dev teams are working to triage the issue and will have an update ASAP

ETA:

Next update at 4:20pm

Please stay tuned for updates, as we will share more information as soon as it becomes available. We sincerely apologize for any inconvenience this may cause to your work. We understand the importance of your access to our service and appreciate your patience and understanding as we work diligently to resolve the issue.