AVAYA System Outage for 11/18

Cloudflare has reported that the outage is believed to be resolved, and THD is seeing many online services restored. For the CEC, please try reauthenticating to AVAYA. If you experience issues, log out of Salesforce, clear your browser data, relaunch your browser, and try again. If problems persist, please contact the Tech Deck for assistance. We appreciate your patience!

Cloudflare has reported that the outage is believed to be resolved, and THD is seeing many online services restored. For AVAYA, we’re seeing strong success with agents authenticating and taking active calls. For the CEC, please try reauthenticating to AVAYA. If you experience issues, log out of Salesforce, clear your browser data, relaunch your browser, and try again. If problems persist, please contact the Tech Deck for assistance. We appreciate your patience!

The GCC/THD Call Center outage has been attributed to a problem with the Cloudflare Global Network, which is also affecting many other external internet services. Unfortunately, we do not have an immediate ETA for a resolution at this time. However, Cloudflare has communicated that they have made changes and are in the process of recovery. They are continuing to work diligently to fully restore service.

We appreciate your patience and understanding as we work through this. If you have any questions or concerns, please feel free to reach out to your Tech Deck Team.

The Tech Deck team is aware of the ongoing AVAYA outage, which began before 7am today. There is currently no estimated time for resolution. The issue has been escalated to our THD Unified Communications / AVAYA teams, and we will provide updates as soon as possible.