Countertops Online - Customer Agreement Service Degradation (impacting ~20% requests)

Uptime Impact: 1 hour, 28 minutes, and 53 seconds
Resolved
Resolved

We've now resolved the incident. Thanks for your patience.

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GCC Technology Team
Recovering

COM document team fixed the memory issue, and are waiting for things to recover.

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GCC Technology Team
Investigating

We are currently experiencing a service degradation impacting approximately 20% of requests to the COM Document Service. COM document team is actively investigating the issue.

Impact: Countertop online customers intermittently unable to checkout

Next Update: We will provide another update in an hour or sooner as we have more details.

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GCC Technology Team
Began at:

Affected components
  • HomeDepot.com
    • Countertops