Incident Notification - Ordering Creation Failing

A release with the incorrect Octopus variables was pushed out so the team rolled back to a release with the correct variables.

We've now resolved the incident. Thanks for your patience.

Summary:

Order Creation is currently failing the team has investigated and identified the issue and is currently working on the resolution.

Impact

• Incident Started: 45 minutes ago
• Affecting Customers: No
• Affecting CEC: Yes
• Ongoing Impact:
  • CEC will not be able to see Orders in Admin
  • Customer order confirmation emails are delayed

Detail:

[What are we doing to fix it?]

• Currently working on a fix

ETA:

Our next update will be provided in approximately 20 minutes.

Please remain attentive to forthcoming updates, as additional information will be disseminated promptly upon availability. We sincerely apologize for any inconvenience this may cause to your work. We acknowledge the importance of your access to our services and appreciate your patience and understanding as we work diligently to resolve the issue.