VPN: Pure Play Sites (BCOM, BCA, JB, AB) are blocked showing Access Denied

Uptime Impact: 9 minutes and 51 seconds
Resolved
Resolved

We've now resolved the incident. Thanks for your patience.

There was a process that triggered the security software. We are working with the security team to fix this. This should not be a problem after next Wednesday.

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GCC Technology Team
Recovering

All sites are accessible now. We are looking into the cause of this issue.

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GCC Technology Team
Investigating

Summary:

We exceeded the rate limit with GCC's severs from the internal VPN address. The only affects GCC users on the VPN.

All pure play sites Blinds.com, Blinds.ca, JustBlinds.com, and AmericanBlinds.com are showing Access Denied.

This affects all of the CEC.

ETA:

I will update in 20 minutes.

Please remain attentive to forthcoming updates, as additional information will be disseminated promptly upon availability. We sincerely apologize for any inconvenience this may cause to your work. We acknowledge the importance of your access to our services and appreciate your patience and understanding as we work diligently to resolve the issue.

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GCC Technology Team
Began at:

Affected components
  • Blinds.com
    • PLP
    • PIP
    • PLA
    • Cart
    • Checkout
    • Estimate Builder
      • Non-M&I Estimate
      • M&I Estimate
  • AmericanBlinds.com
    • PLP
    • PIP
    • PLA
    • Configurator
    • Cart
    • Checkout
    • Others
  • JustBlinds.com
    • PLP
    • PIP
    • Configurator
    • Cart
    • Checkout
    • Others
  • Blinds.ca
    • PLP
    • PIP
    • Configurator
    • Cart
    • Checkout
    • Others