Incident Notification - Associate Facing OrangePay Not Loading

This was a false alarm; the impact was limited to a small group of associates, and we will work with them directly to help them resume operations.

Summary:

The Associate Facing Orange Pay component is not loading for our internal users.

Impact

• Incident Started: 3:20 pm
• Affecting Customers: Yes, customer supported by our CEC or Sales team. Self-serve customers are not impacted.
• Affecting CEC: Yes
• Ongoing Impact: Our sales and customer support teams are unable to process customer payments.

Detail:

We are actively investigating the issue.

ETA:

Our next update will be provided in approximately 15 minutes.

Please remain attentive to forthcoming updates, as additional information will be disseminated promptly upon availability. We sincerely apologize for any inconvenience this may cause to your work. We acknowledge the importance of your access to our services and appreciate your patience and understanding as we work diligently to resolve the issue.