AVAYA System Outage - Impacting THD Call Centers and GCC (2/21)

Uptime Impact: 1 day, 17 hours, 15 minutes, and 19 seconds
Resolved
Resolved

Outage duration 2.5 hours (3-5:30pm Saturday, 2/21). Full Root Cause Analysis is being completed by THD Unified Communication and partnered w/ Avaya.

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GCC Technology Team
Investigating

ability and option to go ready is not available currently. This impact appear to effect GCC and THD

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GCC Technology Managers
Began at:

Affected components
  • Infrastructure
    • Phone System