AVAYA: CEC Intermittent Call Transfer Failures Due to Directory Lookup Errors
The incident has been resolved. Call transfers and directory lookup services are now operating as expected.
If you continue to experience any related issues, please contact Tech Deck for assistance.
This incident has been escalated to Avaya and is currently under active investigation. An estimated time to resolution is not available at this time; updates will be communicated as soon as additional information becomes available.
For reference, the last occurrence was on March 2, and the corresponding resolution details have been shared with the team should there be a correlation with the current issue.
Tech Deck is actively investigating intermittent reports that the CEC is experiencing errors with directory lookup, resulting in an inability to transfer calls internally. The issue has been escalated to the THD UC team. An estimated time to resolution is not yet available. Updates will be provided as more information becomes
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Infrastructure
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Phone System
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