Incident Notification - .com Countertops Payment Page Not Loading
Quick fix is now deployed. Cause: USPS retired the API for recommended address call. Which was causing the API call to fail and inability to proceed to payment page. Fix: As temporary fix recommend address is removed and customers can input their address and proceed to checkout.
A quick fix will be deployed in approximately 1 hour, and a permanent fix is in progress.
Summary: .com Countertops checkout is broken
Impact • Incident Started: 3/3 time unknown • Affecting Online Customers: Yes • Affecting Stores: No • Revenue Impact: TBD • Ongoing Impact: TBD
Detail: .com Countertops payment selection page is not loading causing inability to complete checkout online or create an online quote. Cause: Endpoint issue with calls on the Project Info page
ETA: The team is actively working on a fix
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HomeDepot.com
- Countertops
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