Incident Notification - Modular Portable Storage Builders, PIPFigs, and PPE are experiencing Visualizer and ATC Issues

Uptime Impact: 1 hour, 5 minutes, and 31 seconds
Resolved
Resolved

We are pleased to inform you that the issue has been resolved. An app was deployed with an expired key by mistake. The apps are now using the correct key.

Our team continues to monitor the situation diligently to ensure sustained stability. We sincerely appreciate your patience and understanding throughout this process.

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GCC Technology Team
Investigating

Summary: The Media Gallery call is causing issues across PPE, Modular Storage Builders, and PIPFigurators.

Impact • Incident Started: ~40 minutes ago • Affecting Online Customers: Yes • Ongoing Impact: PIPFigurators cannot visualize the configured products, Modular Storage Builders cannot visualize or ATC, PPE cannot visualize or ATC

Please stay tuned for updates, as we will share more information as soon as it becomes available. We sincerely apologize for any inconvenience this may cause to your work. We understand the importance of your access to our service and appreciate your patience and understanding as we work diligently to resolve the issue.

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GCC Technology Team
Began at:

Affected components
  • HomeDepot.com
    • General Merchandise PIPFigurators
    • Major Appliance PIPFigurators
    • Modular Storage Builders
    • PPE