CEC Unable to Transfer Calls Internally

The directory lookup issue impacting call transfers has been resolved.

Separately, the intermittent audio degradation issue, where calls were manually disconnected due to loss of audio, remains under investigation. We are closely monitoring the situation and will issue an additional outage communication after the start of business today if further action is required.

Please continue submitting Tech Deck tickets for any call disconnects and/or audio issues. Be sure to include the call date and time, your location (in office on VPN or remote), the customer’s phone number, and any relevant details.

Thank you for your patience as we continue working toward full resolution.

Avaya has identified the issue impacting call transfers and will provide an update as soon as possible.

Separately, we have escalated reports of call disconnects and audio-related issues. Please continue submitting Tech Deck tickets for any call disconnects and/or audio issues, ensuring you include the call date and time, the customer’s phone number, and any relevant details.

Tech Deck is actively investigating reports of the CEC being unable to transfer calls internally. The issue has been escalated to the appropriate THD team. While an estimated time to resolution is not yet available, we will provide updates as soon as possible.