Avaya Login Failures – Intermittent Access Reported

The Avaya authentication issue reported Saturday is now considered resolved. Service has remained stable since restoration, with no further widespread access issues observed.

Thank you for your patience and support during the incident. Please continue to report any anomalies to the Tech Deck.

As of 8:30 AM CST, Avaya authentication services have been restored.

• Login functionality has returned to normal.
• Root cause remains under investigation.
• We will continue to monitor to ensure ongoing stability.

If you experience any further issues, please report them to the Tech Deck. Thank you for your patience.

We are currently aware of intermittent authentication issues with Avaya, impacting some call center agents attempting to log in.

• Agents may encounter login failures when launching Avaya.
• Some have reported success after multiple login attempts.
• A portion of agents are currently logged in and actively taking calls, but the issue is ongoing and inconsistent.

Our teams are actively investigating. In the meantime, agents should continue retrying login if they encounter failures. Further updates will be provided as more information becomes available.