Incident Notification - Customer Facing Orange Pay Issues

4/21/2026

• OrangePay team sent notice of an upcoming (early May) firewall change
• Core Dev Managers responded to include GCC CIDR for acceptance

5/3/2026

• OrangePay team made firewall change late with no response to email

5/4/2026

• CEC reported outage
• opened up prod issue in #orange-pay slack channel
• THD reverted firewall changes

We've now resolved the incident. Thanks for your patience.

Summary:

CEC is experiencing an issue with Customer Facing Orange Pay

Impact

• Incident Started: 7:31am
• Affecting Customers: Yes
• Affecting CEC: Yes
• Ongoing Impact:
  • Reports of Associate Facing Orange Pay appears to be showing a 403 forbidden, which is impacting customer checkout.

Detail:

[What are we doing to fix it?]

• We have engaged OrangePay support for escalation.

ETA:

N/A.

Please remain attentive to forthcoming updates, as additional information will be disseminated promptly upon availability. We sincerely apologize for any inconvenience this may cause to your work. We acknowledge the importance of your access to our services and appreciate your patience and understanding as we work diligently to resolve the issue.