Incident Notification - THD Missing Orders

We've now resolved the incident. Thanks for your patience.

Summary:

THD Orders are missing from HOME and Autobahn admin screens

Impact

• Incident Started: 2:49pm
• Affecting Customers: Yes
• Affecting CEC: Yes
• Ongoing Impact:
  • Orders are able to checkout on THD but they are not showing up in Autobahn nor HOME.

Detail:

[What are we doing to fix it?]

• We have engaged Ordering teams and have verified that around 34 orders are currently being delayed to process through HOME and Autobahn. We are working to get these pushed through.

ETA:

N/A

Please remain attentive to forthcoming updates, as additional information will be disseminated promptly upon availability. We sincerely apologize for any inconvenience this may cause to your work. We acknowledge the importance of your access to our services and appreciate your patience and understanding as we work diligently to resolve the issue.