Avaya Service Disruption – GCC & THD Call Centers Impacted
The incident has been confirmed resolved.
If you experience any further issues, please:
- Log out of Avaya and Salesforce.
- Clear your browser data.
- Close all browser tabs and windows.
- Restart your laptop and try again.
If you are still unable to authenticate after completing these steps, please contact the Tech Deck for assistance. Thank you for your patience and understanding as we worked through the issue today.
We’ve restarted 4 of the 5 hosts that were likely contributing to the issue and have the green light to begin re-authenticating to Avaya. Before attempting to log in, please close all browser tabs and windows, then reopen your browser and sign in to Avaya.
The Tech Deck is aware of an ongoing Avaya incident impacting the ability of associates in the CEC and other THD Call Centers to log in and handle calls.
We are actively working with the Avaya team to investigate the issue and determine the scope of the impact. At this time, there is no estimated time to resolution (ETR).
We will provide additional updates as soon as more information becomes available.
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Infrastructure
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Phone System
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