Incident Notification - HomeDepot.com - CEC Unable to checkout

Uptime Impact: 2 hours, 18 minutes, and 48 seconds
Resolved
Resolved

THD has resolved the incident. Thanks for your patience.

Identified

Status

THD has found the issue and are working to fix it.

Workaround

If the "Checkout as a Guest Instead" link isn't working navigate to https://www.homedepot.com/mycheckout/checkout and it will put you in checkout as a guest.

Investigating

Issue:

The CEC is prompted with a login screen they can't bypass in THD when checking out.

Status:

Teams are aware and are triaging the issue.

Slack:

#GCC-ProdSupport

Please standby for further updates, and we'll be in touch as soon as we know more.

Began at:

Affected components
  • HomeDepot.com
    • Custom Blinds
    • Blinds Estimate Builder
    • Countertops
    • Kitchen Estimator
    • Storm Doors