[Production Notice] - M&I site `install.homedepot.com` is not loading

Uptime Impact: 19 minutes and 19 seconds
Resolved
Resolved

We've now resolved the incident. Thanks for your patience

Please navigate to https://install.homedepot.com/ as before.

Investigating

Summary:

https://install.homedepot.com/ is not loading for the past few minutes and the CEC and Customers cannot access their M&I measures or installs.

ETA:

We are looking into this and will update when we have a fix.

Slack:

#GCC-ProdSupport

Please standby for further updates, and we'll be in touch as soon as we know more.

Began at:

Affected components
  • M&I Estimate Builder
  • M&I Estimate Builder
  • Measure & Install (Internal)
    • Internal Search
    • Service Provides Admin Site
    • Service Provide Mobile App