Incident Notification - Investigating Intermittent Loading and Carting Issue with Custom Safety Vest

Status: Resolved as of 5:20 PM CT

Good news - this issue has been resolved and everything should be working normally now. Thank you so much for your patience while we worked through this.

Identified Issue and Resolved: Earlier today, incorrect image files were uploaded into AWS for the media gallery. While this mistake was promptly fixed, the page experienced issues due to caching. To resolve this issue, the dev team found the root cause and cleared the cache of the correct URL. The page is now working correctly.

Summary: We are currently investigating an issue where Milwaukee Custom Safety Vest images will not load and customers cannot purchase from the page.

Impact • Incident Started: ~3:20 PM • Affecting Online Customers: Yes • Affecting Stores: No • Ongoing Impact: Customers cannot customize their safety vest or add to their cart.

Detail: • Our engineering team is aware of the issue and is working to get things back up and running as quickly as possible

ETA: Please stay tuned for updates, as we will share more information as soon as it becomes available. We sincerely apologize for any inconvenience this may cause to your work. We understand the importance of your access to our service and appreciate your patience and understanding as we work diligently to resolve the issue.