GCC VPN Outage - New Connections Impacted for 1/8

Uptime Impact: 3 hours, 24 minutes, and 51 seconds
Resolved
Resolved

We've now resolved the incident. We had a hardware failure of one of the physical hosts in the data center. All virtual servers have been moved to other hosts to restore service. Thanks for your patience.

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GCC Technology Managers
Updated

VPN access has been restored. The team is working to restore the remaining services now.

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GCC Technology Managers
Investigating

Our Infrastructure team is aware of an ongoing service outage impacting new GCC VPN connections. Existing connections remain unaffected, but new authentication attempts are failing. We are actively working on a resolution. Updates will be provided as they become available.

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GCC Technology Managers
Began at:

Affected components
  • Infrastructure
    • VPN