Incident Notification - Payment Failures - AB, JB, BCOM, BCA

Uptime Impact: 1 hour, 22 minutes, and 20 seconds
Resolved
Resolved

We've now resolved the incident. Thanks for your patience.

Recovering

THD has fixed the core issue, and are waiting for things to recover.

Investigating

Issue:

Unusual number of unsuccessful transactions were reported by the CEC.

Status:

Teams are aware and are triaging the issue. We are working with the THD Orange Pay and Payment teams to fix the issue.

Slack:

#GCC-ProdSupport

Please standby for further updates, and we'll be in touch as soon as we know more.

Began at:

Affected components
  • Blinds.com
  • AmericanBlinds.com
  • JustBlinds.com
  • Blinds.ca