Estimate Builder being blocked by homedepot.com

Uptime Impact: 3 minutes and 46 seconds
Resolved
Resolved

We've now resolved the incident. Thanks for your patience.

We are looking into the cause to prevent this in the future.

Avatar for GCC Technology Team
GCC Technology Team
Investigating

Summary:

Internal GCC CEC is seeing Access Denied when accessing Estimate Builder and Design Builder.

Impact

  • Incident Started: 10 minutes ago
  • Affecting Customers: Customer calling into CEC
  • Affecting CEC: Yes: Can't access estimate builder or design builder
  • Ongoing Impact:
    • Should be resolved in 15 minutes

Please stay tuned for updates, as we will share more information as soon as it becomes available. We sincerely apologize for any inconvenience this may cause to your work. We understand the importance of your access to our service and appreciate your patience and understanding as we work diligently to resolve the issue.

Avatar for GCC Technology Team
GCC Technology Team
Began at:

Affected components
  • HomeDepot.com
    • Blinds Estimate Builder
      • Non-M&I (Products Only) Estimate
      • M&I Estimate
  • Design Builder In Store
    • Blinds
    • Countertops
    • Doors
  • Measure & Install (Internal)
    • Internal Search