Incident Notification - BCOM, JB, BCA, & AB - Customer's unable to log in
We've now resolved the incident. Thanks for your patience.
Customer's can now login.
providerName="System.Data.SqlClient" was removed from a connection string. We had to add this string back for the provider to work.
Summary:
At 3:17 pm customer's couldn't log into Blinds.com and the other pure play sites. The team determined there was an issue at 4:44 pm. We are fixing an issue and it should be up soon.
Impact
- Incident Started: 3:17 pm
- Affecting Customers: Customers trying to login.
- Affecting CEC: The CEC might get calls for log on issues.
Detail:
Connection string to database was failing for login. Fixing the connection string and redeploying.
ETA:
We have fixed the issue and redeploying now.
Slack:
#GCC-ProdSupport
Please standby for further updates, and we'll be in touch as soon as we know more.
- Blinds.com
- AmericanBlinds.com
- JustBlinds.com
- Blinds.ca
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