[Blinds.com, THD] Estimate Builder Copy & Duplicate Fails

We've now resolved the incident. Thanks for your patience.

Incident Summary: The Estimate Builder & Design Builder creates a bad product when copying or duplicating a line item.
This product cannot be updated or fixed.

Summary:

The Estimate Builder & Design Builder creates a bad product when Copying or Duplicating a line item.
This product cannot but updated or fixed. This is causing problems with the CEC working with customers.

Impact

• Incident Started: 1 Hour agao
• Affecting Customers: Yes (CEC, Customers, and M&I Customers)
• Affecting CEC: Yes (Using Estimate Builder Copy/Duplicate functions

ETA:

We are investigating to find the cause.

Please stay tuned for updates, as we will share more information as soon as it becomes available. We sincerely apologize for any inconvenience this may cause to your work. We understand the importance of your access to our service and appreciate your patience and understanding as we work diligently to resolve the issue.