Incident Notification - THD Payment Issues

7:18am slack techissues contacted BigMike directly 7:32am alana contacted BigMike 7:35am bigmike validated order unable to be created 7:44am bigmike opened sorry notice and created botf ticket 7:59am GCC prod support team joined THD teams prod call 8:03am bigmike reached out to SLT for awareness 8:39am bigmike validate order was created

Issue appears to be associated to an Akamai key removal. Akamai team rolled back change and systems resolved.

We've now resolved the incident. Thanks for your patience.

Summary:

homedepot.com is currently experiencing an issue with checkout

Impact

• Incident Started: 7:25am
• Affecting Customers: Yes
• Affecting CEC: Yes
• Ongoing Impact:
  • credit card payments are accepted, order number is shown in URL, and then it generates an error page "OOPS!, we're fixing it".

Detail:

[What are we doing to fix it?]

• we are engaging with the homedepot.com cart team and order team to investigate the issue.

ETA:

currently no ETA

Please remain attentive to forthcoming updates, as additional information will be disseminated promptly upon availability. We sincerely apologize for any inconvenience this may cause to your work. We acknowledge the importance of your access to our services and appreciate your patience and understanding as we work diligently to resolve the issue.