ATT Internet Outage Impacting GCC VPN Connectivity

AT&T has broadly resolved the service outage that was impacting some associates' ability to connect to the GCC Cisco AnyConnect VPN.

If you are still experiencing connectivity issues, please check the AT&T outage tracker for the latest status in your zip code and contact AT&T directly for estimated restoration timing: https://www.att.com/outages/

For associates who implemented the temporary VPN workaround on Monday, please revert those changes (see instructions below) and return your VPN connection settings to their standard configuration.

If you have any questions or require assistance reverting the workaround, please contact the Tech Deck.

Reverting the Temporary Cisco AnyConnect VPN Workaround

If you implemented the temporary VPN workaround during the AT&T outage, please restore your VPN settings to their standard configuration:

• Open Cisco Secure Client (AnyConnect).
• In the connection field, replace 69.7.161.82 with vpn.blinds.com.
• Click the gear/settings icon.
• Re-enable "Block connections to untrusted servers" by checking the box.
• Save the change and reconnect to the VPN using vpn.blinds.com.

Note: The workaround was intended only for use during the AT&T outage. Returning to the standard configuration ensures VPN connections use the expected server name and security settings.

We are currently aware of an AT&T service outage impacting some GCC associates' ability to connect to the Cisco AnyConnect VPN. The outage is related to AT&T fiber infrastructure issues and is affecting service in the following ZIP codes:

Fiber Equipment Issue (Estimated Repair: 9 Hours)

• 77041, 77064, 77065, 77070, 77086, 77095, 77429, 77433, 77469, 77484

Fiber Cable Issue (Estimated Repair: 13 Hours)

• 77014, 77077, 77079, 77082, 77084, 77581

ATT Service Outage Information: https://www.att.com/outages/

Associates in these areas may have trouble establishing or maintaining a VPN connection. Currently, the issue resides with AT&T and restoration efforts are underway. We will provide updates as additional information becomes available.