[Production Notice] - AWS is experiencing issues affecting Blinds.com & THD

Uptime Impact: 6 hours and 12 seconds
Resolved
Resolved

We've now resolved the incident. Thanks for your patience.

Issue

After the AWS error we noticed there was a TLS issue with servers calling Eleanor. Akamai support reverted the Ciphers used for the TLS certificates in akamai back to the OLD ONES.

Updated

AWS says their issues have been resolved, but GCC is having trouble with server to server calls failing which is affecting most of our sites.

We are working together to determine and fix the issue.

Investigating

Summary:

About 2pm AWS started experience issues. This is causing intermittent issues throughout all GCC properties.

ETA:

We are monitoring our systems and AWS services.

Slack:

#GCC-ProdSupport

Please standby for further updates, and we'll be in touch as soon as we know more.

Began at:

Affected components
  • Blinds.com
    • M&I Estimate Builder
  • HomeDepot.com
    • Custom Blinds
    • Blinds Estimate Builder
    • M&I Estimate Builder
    • Countertops
    • Kitchen Estimator
    • Storm Doors
  • Design Builder In Store
    • Blinds
    • Countertops
    • Doors
  • AmericanBlinds.com
  • JustBlinds.com
  • Blinds.ca
  • Measure & Install (Internal)
    • Internal Search
    • Service Provides Admin Site
    • Service Provide Mobile App
  • Autobahn Admin