We've now resolved the incident.
The API for the micro-ui was failing and returning nothing. That was tried to be deserialized and was causing the failure.
Pre-sale is adding a check before the deserialization. We are working with pre-sale team, Akamai, and the DB team to determine why the micro-ui component wasn't passed.
Blinds.com was unable to load for 30 minutes for internal and external customers.
A system call started failing and then returned to normal. We are investingating why the call started failing and how to handle the failure better in the future.
This issue has been resolved.
#GCC-ProdSupport
Please standby for further updates, and we'll be in touch as soon as we know more.
We’ll find your subscription and send you a link to login to manage your preferences.
We’ve found your existing subscription and have emailed you a secure link to manage your preferences.
We’ll use your email to save your preferences so you can update them later.
Subscribe to other services using the bell icon on the subscribe button on the status page.
You’ll no long receive any status updates from GCC Systems Status, are you sure?
{{ error }}
We’ll no longer send you any status updates about GCC Systems Status.