Avaya: Intermittent Call Issues
Avaya service has been restored, and calls should now be working normally. Our partners will complete the full fix after hours to prevent any further disruption. We’ll continue to monitor in the meantime.
Thank you for your patience, and please let the Tech Deck know if you continue to experience any issues.
Our THD UC / Avaya partners are actively investigating a network routing issue to AT&T, which is believed to be contributing to the intermittent call issues currently observed. At this time, there is no estimated time to resolution. We will continue to share updates as more information becomes available.
We are currently investigating intermittent call issues impacting CEC agents, including delayed outbound calls and unexpected disconnects. Initial reports began around 10:20 AM today, and similar behavior has been observed across other THD call centers. The issue has been escalated to our THD UC / Avaya partners for further review.
If you experience this issue, please submit a Tech Deck ticket and include the call date and time, customer phone number, and any additional relevant details.
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Infrastructure
- Phone System
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