Incident Notification - Design Builder - Can't attach design to quotes.

Uptime Impact: 1 day, 1 hour, 5 minutes, and 35 seconds
Resolved
Updated

The broker rolled back their PR and this fixed the issue.

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GCC Technology Team
Resolved

We've now resolved the incident. Thanks for your patience.

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GCC Technology Team
Investigating

Issue:

Associates in-store are having issues attaching designs to quotes. This is affecting Design Builder sales in-store.

Status:

We are reaching out to the THD Broker team. This outage just started.

Slack:

#GCC-ProdSupport

Also Milad Khakzadghomi is working on this from IR side.

Please standby for further updates, and we'll be in touch as soon as we know more.

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GCC Technology Team
Began at:

Affected components
  • Design Builder In Store
    • Blinds
    • Countertops
    • Doors