Incident Notification - All Sites - Intermittent errors when checking out

Uptime Impact: 38 minutes and 16 seconds
Resolved
Resolved

THD has resolved the incident. Thanks for your patience.

Investigating

Issue:

When checking out a 5040 error is occurring intermittently. We are working with THD to correct the issue.

Status:

Teams are aware and are triaging the issue.

Slack: #GCC-ProdSupport

Known Impacts:

  1. Some payments are not going through.

Please standby for further updates, and we'll be in touch as soon as we know more.

Began at:

Affected components
  • Blinds.com
  • AmericanBlinds.com
  • JustBlinds.com
  • Blinds.ca