AVAYA Connectivity Issues
We've now resolved the incident. Thanks for your patience.
Service has been restored. If you continue to experience issues, please fully log out of Avaya and Salesforce, then close and relaunch your internet browser before reauthenticating. If the problem persists, contact the Tech Deck directly for assistance. We appreciate your patience!
We’ve partnered with the THD UC and Avaya teams and believe we’ve identified the root cause of the issue. It appears related to three of the four gateway servers. As a result, some CEC associates may be able to log in successfully (if they’re not routed through the affected servers), while others may experience ROOF and CRM errors.
We are currently restarting the impacted gateways and expect to see recovery shortly. We’ll provide another update as soon as possible.
Beginning at 8:45 a.m., multiple CEC associates began experiencing connection errors with Avaya. The issue has been confirmed with both in-office and remote users. We are actively investigating, escalating to the THD UC/Avaya teams and will provide an update as soon as possible.
- Salesforce
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Infrastructure
- VPN
- Phone System
- Othes
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