Incident Notification - intermittent issues

issue was with a cart session with over 2million choice option promos added to it. We were able to delete the cart session and then come back and delete the actual cart from the database.

Additional code was written to put a safeguard for future impacts like this.

We've now resolved the incident. Thanks for your patience.

Update:

The issue has been identified, and a temporary fix has been implemented to prevent further problems until a permanent solution is ready. The development team is actively working on the permanent fix, and we will send a final update once it is deployed in production.

Summary:

Blinds.com intermittently times out or loads very slowly.

Impact

• Incident Started: 12:50pm
• Affecting Customers: YES
• Affecting CEC: YES
• Ongoing Impact:
  • unable to use the website

ETA:

EOD Tuesday, October 14th

Please stay tuned for updates, as we will share more information as soon as it becomes available. We sincerely apologize for any inconvenience this may cause to your work. We understand the importance of your access to our service and appreciate your patience and understanding as we work diligently to resolve the issue.

Summary:

Intermittent issues impacting blinds.com subpages.

Impact

• Incident Started: 12:50pm
• Affecting Customers: YES
• Affecting CEC: YES
• Ongoing Impact:
  • unable to use the website

Detail:

[History] Team is currently investigating the issue

ETA:

No ETA

Please stay tuned for updates, as we will share more information as soon as it becomes available. We sincerely apologize for any inconvenience this may cause to your work. We understand the importance of your access to our service and appreciate your patience and understanding as we work diligently to resolve the issue.