Incident Notification - All sites except THD - Payments not going through

Uptime Impact: 56 minutes and 49 seconds
Resolved
Resolved

We've now resolved the incident. Thanks for your patience.

THD payments are back up.

Thanks, Joe Southern Manager – Software Engineering

Updated

Update

THD is still having issues with Fiserv.

We have turned off our payments system so customers are directed to pay pal or offline.

Investigating

Issue:

THD is currently having issues the Fiserv payment service

Status:

Teams are aware and are triaging the issue.

Slack: #GCC-ProdSupport

Known Impacts:

  1. Payments to our sites

Please standby for further updates, and we'll be in touch as soon as we know more.

Thanks,

Joe Southern

Manager – Software Engineering

Began at:

Affected components
  • Blinds.com
  • AmericanBlinds.com
  • JustBlinds.com
  • Blinds.ca