[Production Notice] - HomeDepot is not accessible from network. THD Payment System not accessible

Uptime Impact: 13 minutes and 28 seconds
Resolved
Resolved

We've now resolved the incident. The payments are all back up. Thanks for your patience.

Avatar for GCC Technology Team
GCC Technology Team
Investigating

Summary:

GCC cannot connect to THD. This is preventing the THD payment system from working for the last 15 minutes. This affects all sites using THD payment system. We have turned on Offline payments for all sites and left PayPal on.

Detail:

We are working to get the connection back to THD working.

Slack:

#GCC-ProdSupport

Please standby for further updates, and we'll be in touch as soon as we know more.

Avatar for GCC Technology Team
GCC Technology Team
Began at:

Affected components
  • Blinds.com
    • M&I Estimate Builder
  • HomeDepot.com
    • Custom Blinds
    • Blinds Estimate Builder
    • M&I Estimate Builder
    • Countertops
    • Kitchen Estimator
    • Storm Doors
  • JustBlinds.com
  • Blinds.ca
  • Measure & Install (Internal)
    • Internal Search
    • Service Provides Admin Site
    • Service Provide Mobile App