[Production Notice] - Payments Down

Uptime Impact: 1 hour, 39 minutes, and 24 seconds
Resolved
Resolved

We've now resolved the incident. Thanks for your patience.

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GCC Technology Team
Updated

We have identified the issue and we have an ETA of resolution at 2:30pm

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GCC Technology Team
Identified

THD has identified an issue with the payment provider and are currently working to resolve the issue on their end.

As soon as they have resolved the issue we will send out a new update.

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GCC Technology Team
Investigating

Summary:

Payments for all sites (except AmericanBlinds) currently down.

Detail:

Payments down. We have temporarily disabled payments to minimize customer confusion. Working with THD support to resolve.

ETA:

NO ETA

Slack:

#GCC-ProdSupport

Please standby for further updates, and we'll be in touch as soon as we know more.

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GCC Technology Team
Began at:

Affected components
  • Blinds.com
    • M&I Estimate Builder
  • M&I Estimate Builder
  • JustBlinds.com
  • Blinds.ca
  • Measure & Install (Internal)
    • Internal Search
    • Service Provides Admin Site
    • Service Provide Mobile App
  • Autobahn Admin
  • Samples Postage